Returns Policy

If your product arrives in any way faulty or damaged, please let us know and we will have it replaced for you.

Damaged means severely damaged packing - the bottle/label etc, which would effect your enjoyment of the wine. This does not include the exterior cardboard box we ship in.

Faulty means wine that has a problem that is not stylistic in nature, for example, the wine has leaked and badly oxidised, lost carbonation in the case of sparkling wine etc. This does include naturally occuring sediment, or flavour notes such as minor volatile acidity that are common and expected in naturally produced wines.